Stakeholder engagement

Aligning interests and expectations

Our engagement initiatives are guided by the principles of inclusivity, materiality and responsiveness, resulting in actionable insights that feed into our strategies.

  Relevance to
Havells India

Shareholders/ investors
  • Provide financial capital for the business
  • Credit rating
  • Sustainable business mode
  • Transparency
  • Governance
  • Earnings Per Share (EPS)
  • Communication with investors
  • Exponential growth
  • Cost rationalisation
  • Complaints and grievances
  • Financial results declaration (quarterly)
  • Annual General Shareholders Meetings
  • Disclosure tools, including Annual Reports, Sustainability Reports, website, and others

  • Core of operations, innovation and design, and productivity depend on their collective knowledge and experience
  • Scope of learning and growth
  • Remuneration and benefits
  • Equal opportunities
  • Promotion of occupational health and safety
  • Intranet/emails, etc.
  • In-house newsletters
  • Training programme
  • Employee surveys
  • Rewards and recognitions

  • Biggest advocates
  • Create better products and services
  • Respond to complaints and grievances
  • Meet quality requirements
  • Provide information on technical and pricing queries on time
  • Customer servicing and feedback collation
  • Marketing activities
  • Online engagement through the website and social media

  • Partners in progress and provide direct market feedback on various aspects of a product
  • Building long-term business relations
  • Effective information dissemination
  • Technical knowledge exchange and other collaborations
  • Contract terms and conditions
  • Dealer meets
  • Dealer surveys
  • Welfare schemes
  • Training and education
  • Dealer feedbacks

  • On-time delivery of quality raw materials depends on them
  • Building long-term business relations
  • Effective information dissemination
  • Technical knowledge exchange and other collaborations
  • Contract negotiations
  • Supplier Code of Conduct policies and standards
  • Supplier meetings

  • Essential for social licence to operate
  • Help in enhancing standard of living with better education and health, hygiene, and sanitation facilities
  • Improved opportunities to gain employable skills and scope for income generation
  • Social contribution/ CSR activities
  • Public hearings
  • Community impact assessment surveys
  • Complaints and grievance mechanisms

Bankers and other financial institutions
  • Offer credit
  • Credit rating
  • Sustainable business model
  • Governance
  • Credit rating
  • Sustainable business model
  • Governance

Regulators and statutory bodies
  • Rules and regulations set by them are to be followed
  • Compliance
  • Disclosures on aspects defined by the government
  • Regular compliance report
  • Statutory audit

  • Provides regular, credible progress information to stakeholders
  • Important announcements meant for mass stakeholders
  • Media meets
  • Press conferences
  • Press releases
  • Management interviews

* Centre of Research & Innovation (CRI); ^Not applicable